The fine print, in plain English.

These Terms of Service and Service Disclaimers (the “Terms”) form a binding agreement between you and Galaxy Landscaping (“Galaxy,” “we,” “us”) and govern every service, plan and booking you make with us. By approving, scheduling and paying for any service or plan — including through Apple Pay, Google Pay or a credit/debit card — and by checking the “I agree” box at checkout, you confirm that you have read, understood and agree to these Terms, and that you are the property owner or are authorized to book service for the property.

If you do not agree, please do not book. Questions first? Call (267) 799-3327.

Guest checkout is always available — no account is required to book. After you book, your services, schedule, payments, receipts and property notes live in your client portal, with a login emailed to you. You are responsible for keeping your contact and payment information current in the portal.

• One-time services: a 50% deposit is charged at booking; the remaining 50% is charged automatically once the job (or your final visit, for multi-visit services) is complete — never before the work is done.
• Seasonal & recurring programs (mowing, snow, curb service): billed in equal installments across the program, or in full if you choose pay-in-full at checkout.
• Fertilization: one charge today, prorated for what is left of the season, or, during the season, monthly installments for the months left.
• VIP plans: one even monthly payment across the 12-month term, or paid in full.
• Card on file & authorization: by booking, you authorize Galaxy to securely store your payment method and automatically charge it on the schedule shown at checkout — deposits, monthly payments, installments, seasonal program payments, and one-time balances (charged only after each job is completed). This authorization continues until your plan or program ends or you cancel per §5–§6.
• Price hold: prices reflect your property as measured and are held for the limited window shown at checkout. Prices may change for future seasons or plan renewals.
• Measurements & adjustments: pricing is based on measurements estimated from aerial imagery, public property data, and details you provide. If actual on-site conditions differ materially — a larger lot, many more beds or shrubs, or access that changes the work — we’ll confirm any price adjustment with you before doing the extra work.
• Promotions & discounts: offers and discounts apply to new or added bookings as stated, can’t be combined unless we say so, aren’t retroactive to existing services, and can’t be obtained by cancelling and re-enrolling.
• Failed or declined payments: if a charge fails, service may be paused until payment is resolved. You remain responsible for amounts owed for services performed.
• Late payments & suspension: invoices more than 10 days past due may accrue a 1.5% monthly late fee and result in suspension of service. Services missed while your account is suspended for non-payment are not refunded or rescheduled.
• Billing questions & chargebacks: please contact us first if you have any question about a charge — we’ll always make it right. You agree to raise billing concerns with us before initiating a chargeback or payment dispute.
• Collection costs: if we have to pursue collection of an unpaid balance, you are responsible for reasonable collection costs and attorneys’ fees.
• Prices are exclusive of any applicable taxes, which will be added where required.

• A VIP plan is a 12-month commitment at member pricing (10–20% off standard rates based on the number of services bundled). Bundling 6/12/18 services unlocks Bronze/Silver/Gold pricing respectively.
• Optional multi-year rate lock guarantees your rate against annual increases for the locked period and unlocks free bonus service(s). A rate lock is our commitment to you; you may still cancel per §6 without a rate-lock penalty.
• Snow removal is never discounted. It is the same price for everyone. VIP members instead get free ice melt and a larger low-snow credit (see §8).
• Adding fertilization to a VIP plan includes free first-year mosquito treatment as a plan benefit.
• Mulch: VIP members take their tier discount (10 to 20%) off mulch every year. In their first year as a VIP, they also take a one-time $150 off mulch.
• Recent-service credit: if you upgrade to a VIP plan within 7 days of paying for a standalone service, and that service is included in your VIP package, we’ll credit what you paid toward your plan.

• Your plans and seasonal programs automatically renew so your property care never lapses. This includes — but is not limited to — VIP memberships (each year), mowing (each mowing season), snow programs (each winter), holiday lighting (each year), and other recurring or seasonal programs. Each renews automatically at the then-current rate unless you cancel first.
• Annual price adjustments. The cost of doing quality work rises over time — labor, fuel, materials, equipment and insurance all go up. To keep your service running without interruption, a renewing plan may carry a modest annual adjustment of roughly 1–2% to keep pace with inflation and rising costs. This small, ordinary adjustment is built into your renewal and disclosed here, so no separate notice is required for it. For any renewal increase beyond that ordinary adjustment, we will notify you in advance of your renewal — posted in your portal, and sent by email or text if you’ve opted in to updates — so you have time to review, change, or cancel before the new rate takes effect.
• Rate-lock members are protected. If you’ve locked in a multi-year rate (§4), your price is guaranteed for your entire locked term — no annual adjustment applies until the lock ends.
• You can cancel or change any plan before it renews (see §6). To stop an upcoming renewal, please give us notice at least 30 days before your renewal date.

You can cancel any plan at any time — but our discounted, planned-ahead pricing is built on a full-year commitment, so early cancellation reconciles the discount you already received and covers the resources we set aside for you. Here’s how each plan settles:

• VIP plans (early cancellation — the “true-up”): your VIP price is a discounted 12-month commitment rate. If you cancel before the term is complete, we calculate the standard à-la-carte value of every service already performed and subtract what you’ve paid so far; because your completed services were delivered at the member discount, the difference becomes due (this simply removes the discount on work already done). A $250 VIP cancellation fee also applies, reflecting the office time, advance scheduling, billing setup and the season-long crew capacity we reserve for your property (which means turning other homeowners away once your year is planned). The $250 fee is waived for multi-year rate-lock members who are past their first year. There are no refunds.
• Mowing: mowing is one flat rate for the whole season, and we can only take on a set number of lawns per year — reserving your spot means turning others down, plus scheduling and automated-billing setup. You may cancel anytime, subject to a $175 mowing cancellation fee and payment for any completed visits and the current billing cycle. (Payments run through November, the last month we mow.)
• Other recurring programs: cancel anytime; you are billed through the end of the current billing cycle and for any completed visits. No refunds are issued for individual completed visits.
• Snow programs are a contract for the whole winter and can’t be canceled early. You can tell us to stop service at any point, but your remaining installments stay due and there are no refunds — see §8.
• One-time services: reschedule or cancel any time before the crew is dispatched; once a crew is dispatched or work has begun, the service is billable.
• Unique circumstances: we’ll work reasonably with you on genuine hardships — such as a verified move out of our service area. Reach out and we’ll do right by you.

• Checkout shows the service window for each service you book. Your exact dates show in your portal, where you can request date changes or any other changes. Your portal invite arrives by email, and you can add gate codes, pet notes and instructions there too.
• Dates in your portal are targets, not guarantees. We work outdoors, and weather, wet or unsafe ground conditions, daylight, equipment, staffing, route logistics and other circumstances beyond our control mean scheduled dates can and do shift. Some rescheduling from time to time is normal and expected. We plan carefully and work hard to hold your dates, and we’ll keep you informed of changes — but we cannot guarantee that any service lands on the exact date shown in your portal.
• Mowing day: we aim to service your lawn on a consistent day each week, but we cannot guarantee the same day every week. Weather, nature, wet conditions and unforeseen circumstances outside our control regularly require us to move mowing days around — this is a normal part of outdoor lawn care and is not grounds for a credit or refund.
• Not liable for scheduling changes: we are not liable for delays, rescheduling, or missed target dates caused by weather, seasonal demand, or conditions outside our control. Every service you booked will still be completed within its season.
• Fall & winter: shorter daylight and sudden wind, rain, snow or storms can shift a route with little notice; we appreciate your patience during peak seasons.
• You do not need to be home; crews work outside and provide a heads-up before arrival.

• 1″ trigger: we deploy only once accumulation exceeds one inch and the snow has stopped. Anything under 1″ is the homeowner’s responsibility and is not part of the service.
• Ice & freezing rain: we are not contracted to respond to sub-1″ snow, freezing rain, sleet or ice events. If you request service for any of these, it is billed separately at our $100 minimum plus ice melt as used. This applies to everyone, including VIP members. VIP free ice melt does not apply to these visits.
• Coverage period: the flat seasonal rate covers up to 30″ of snowfall for the winter you sign up for, approximately December through March. This is the same for everyone, including VIP members. In the last 10 years, seasonal snowfall has exceeded 30″ only once.
• Past 30″ — per-storm pricing: once the season passes 30″ of total snowfall, each additional qualifying storm is billed per storm based on that storm’s verified WeatherWorks total, charged automatically after each service is completed:
  • 1.0″–3.0″ — $119 (minimum service charge)
  • 3.1″–6.0″ — $139
  • 6.1″–8.0″ — $169
  • 8.1″–10.0″ — $199
  • 10.1″–12.0″ — $240
  • 12.1″+ — $240 plus $25 per additional inch
  Ice melt, if used, is billed separately per bag. VIP members receive ice melt at no charge, but only on regular snow visits of 1″ or more. Ice melt on any requested visit for sub-1″ snow, freezing rain, sleet or ice is billed to everyone, including VIP members.
• Measurement: after every storm, season totals and any per-inch charges are based on the certified snow-total report for your town (via WeatherWorks, the industry-standard weather service, whose reports we purchase for every town we service) — not on any homeowner’s or party’s own measurement or estimate. By agreeing to these Terms, you agree that pricing and snowfall totals are determined solely by the certified town report, which is the impartial, industry-standard source and the only fair basis for everyone.
• Non-refundable: snow programs are non-refundable contracts for the whole winter — including in a light-snow, low-snow or no-snow winter. You can tell us to stop service at any point, but the agreement can’t be canceled early, your remaining installments stay due, and there are no refunds. Unless you tell us to stop, we keep servicing your property through the winter. You are paying for guaranteed seasonal availability, standby crews, commercial equipment, weather-tracking software, insurance, and materials we stock and staff all winter whether it snows or not.
• Low-snow credit: the only exception to the above. For new snow plans starting with the 2026 to 2027 winter, if the season stays under 10″ of total snowfall, or we service your property fewer than 2 times, you receive a one-time store credit: $500 off one order of $1,000 or more for VIP members, or $125 off one order of $250 or more for everyone else. The credit is used in full on a single order, has no cash value, cannot be split across orders, and is valid for one year from the date it is issued. It is a store credit, not a cash refund. Snow plans bought before the 2026 to 2027 winter stay on the terms they were bought under.
• Timing: we reach properties as quickly and safely as conditions allow, typically within 24 hours of a storm ending. Every home on the route receives the same level of service; there are no service tiers. We do not and cannot guarantee that any property will be cleared by a specific time (for example, before you wake or leave for work).
• Scope: we clear driveways, walkways, front walks and the mailbox area. For everyone’s safety and speed, we do not clear snow off vehicles, roofs, or decks.
• No liability for slips, falls or injuries: snow and ice removal is inherently imperfect and surfaces may remain or become slippery at any time. To the fullest extent permitted by law, Galaxy is not liable, under any circumstances, for any slip, fall, injury, accident, or death occurring on any serviced or unserviced area, whether during, before, after, or between services. Winter surfaces are used at your and others’ own risk.
• Property & conditions disclaimer: Galaxy is also not liable for residual snow/ice, refreeze after service, or damage to items, surfaces or features hidden by snow or not clearly marked (including but not limited to pavers, edging, turf edges, low walls, lighting, irrigation heads, decorations, or vehicles). Ice melt can affect certain surfaces and vegetation; its use is at the homeowner’s acceptance. We recommend marking driveway edges and obstacles with snow stakes before the season.

• We provide professional core aeration and premium seed applied with a proven, decade-tested system. However, we do not guarantee grass seed, germination, coverage or results, and we do not issue refunds if seed does not grow.
• Germination depends on watering, weather, soil temperature, rainfall, and foot traffic — all outside our control once we leave. Consistent watering, especially the first 2–3 weeks, is the homeowner’s responsibility and is essential to results.
• Soil cores (“plugs”) are intentionally left on the lawn to break down and are not a defect.

We plant fresh annuals in prepped, fed beds. Because watering and weather are in your hands after we leave, we do not replace annuals at no cost if they do not survive. Regular watering — especially in the first weeks — is the homeowner’s responsibility. Larger displays than the standard flat/pot count are available for an additional charge.

Mowing is one flat seasonal rate — not a per-cut charge — billed in equal monthly installments, prorated from your signup date, with payments ending in November (the last month we mow). The rate is priced across the entire season: busy double-cut weeks are never billed extra and skipped weeks are already accounted for. There are no per-visit charges, credits or refunds for individual mows. We service on a regular schedule and cut as your lawn’s health requires, skipping weeks when a cut isn’t needed. Your mowing plan automatically renews for the next mowing season unless you cancel — see §5 (renewal) and §6 (cancellation).

• Mulch is priced in yardage ranges. If a property needs materially more than the selected range, the next range applies; we confirm scope with you before spreading, never after.
• Shrub & hedge trimming covers approximately 30 shrubs / a half-day of work at the standard rate, plus perennial cutbacks and ornamental grasses. Trees are generally not included. Larger or denser landscapes run $28 per additional shrub, confirmed with you before we begin.
• Leaf cleanup is priced per visit. Leaves are vacuumed with commercial vacuums and hauled away to farms for organic compost. For route efficiency, unless you request otherwise, in townships offering curbside leaf collection we may stage leaves at the curb, and on heavily wooded properties we may return leaves to adjacent woods. Fall scheduling is weather-dependent.
• Gutter cleaning reduces the risk of overflow and water damage but is a maintenance service, not a warranty against damage.
• Overgrown or neglected properties: excessive overgrowth, heavy debris or beds that have been let go may require a one-time reset visit, quoted and confirmed with you before we begin, if it isn’t already reflected in your quote.
• Property boundaries: we service based on reasonably visible property lines. You are responsible for identifying your boundaries and service limits; Galaxy is not responsible for boundary disputes.
• Qualified partners: Galaxy may use qualified subcontractors or partner crews for certain services while remaining responsible for coordinating the work and standing behind its quality. Everything is billed through Galaxy as one bill.
• Work materially beyond the booked scope is confirmed with you before it is performed.

• House and window washing are performed by a hand-picked, vetted partner crew and billed through Galaxy as one bill. These services do not count toward VIP tier.
• House washing uses professional, house-safe cleaning solutions (soft-wash, no pressure damage). Window washing includes a 7-day guarantee — report streaks within 7 days and we’ll return to make it right.
• House-wash annual plans offer 15% off with a 3-year rate lock; the lock protects your rate, carries no term commitment, and can be cancelled anytime.

• Holiday lighting is leased, not sold: Galaxy owns, provides, installs, maintains, removes and stores all lights, wiring and materials — nothing is yours to buy or keep. Returning years save 15%. Holiday lighting does not count toward VIP tier; when a VIP plan is active, holiday lighting is discounted 20%.
• Electrical & power: lighting relies on your home’s existing electrical supply. Galaxy is not responsible for tripped or reset GFCI outlets, power interruptions, electrical surges, insufficient outlets or circuits, or any issue caused by homeowner tampering with the display. You are responsible for providing safe, working, accessible power at the installation location.
• You are responsible for any HOA approvals or permits your property or community may require for a display.

We’ll redo any service free, and if you’re still not thrilled within 30 days we’ll refund that service — no hassle. The guarantee covers the quality of our workmanship. It does not cover outcomes outside our control, and specifically excludes grass-seed germination, plant or annual survival, and seasonal snow programs, which carry their own no-guarantee, no-refund terms above (§8–§10).

• Service messages: when you book, you agree we may contact you by email, phone and text with transactional and service-related messages — booking confirmations, receipts, scheduling, crew arrival notices, and account or payment matters — as part of providing your service.
• Marketing opt-in: promotional emails and texts (offers, seasonal reminders, news) are sent only if you opt in by checking the marketing box at checkout or in your portal. Marketing consent is optional and is not a condition of purchase.
• Texting terms: message frequency varies; message and data rates may apply. Reply STOP to unsubscribe from texts at any time, or HELP for help. You can unsubscribe from marketing emails using the link in any email. Opting out of marketing does not stop essential service messages.
• By opting in you confirm the number you provide is yours and consent to receive automated messages at that number.
• Photos & media: we may photograph or video our work for documentation, quality, training, dispute resolution and marketing (including our website and social media). We don’t publish your name, street address or any identifying details without permission. You may opt out of marketing use anytime by emailing us — just let us know.

• Access: you are responsible for providing safe, clear access to all service areas and accurate access information (gate codes, pet notes) in your portal. Please secure pets and unlock/relock gates around service, and keep vehicles and personal items clear of work areas.
• Disclose & mark hidden features: you are responsible for disclosing and clearly marking hidden hazards and features before service — including irrigation/sprinkler heads, invisible-fence lines, low-voltage or landscape-lighting wire, drainage and septic components, shallow or unmarked private utilities, water features, edging, décor, and any fragile or valuable items in service areas. Galaxy is not responsible for damage to undisclosed, unmarked or concealed items or conditions. Marking public utilities is arranged through the utility; marking private lines is the homeowner’s responsibility.
• $40 trip charge: if a crew is dispatched but can’t complete the work due to blocked or locked access, an unsecured pet, an unsafe site, or a last-minute refusal, a $40 trip charge may apply and the visit may be rescheduled.
• Normal wear: minor, reasonable wear to turf, soil, edging or surfaces (small ruts, edge wear, surface disturbance) can occur during routine service and is considered normal wear and tear, not property damage.
• Wet or saturated conditions: we are not responsible for turf ruts, marks or damage that occur when the ground is wet or saturated. We may reschedule service to protect your lawn when conditions are too wet.
• Trimming near structures & plantings: grass, plants or objects within a few inches of walls, siding, fences, mailboxes, beds or delicate plantings may be trimmed around, left slightly longer, or lightly nicked during string-trimming, to avoid causing greater damage.
• Safe-workplace / right to refuse: Galaxy may decline, pause or stop service if a site is unsafe, access is blocked, or anyone subjects our crew to harassment, threats or a hostile environment. Please direct all requests and changes to our office rather than the crew on site.
• Reporting damage: if you believe our crew caused property damage, please tell us within 7 days (with photos where possible) so we can inspect and make it right.

• Services are provided on a professional-effort basis. Except for the Galaxy Guarantee (§15), services are provided “as is,” and we disclaim other warranties to the fullest extent permitted by law.
• Events outside our control (force majeure): Galaxy is not liable for delays, non-performance, or conditions outside our reasonable control — including weather and acts of nature, equipment failure, labor or supply shortages, road closures, utility or power issues, government restrictions, natural germination or plant outcomes, pre-existing conditions, or undisclosed/unmarked hazards (§17).
• To the fullest extent permitted by law, Galaxy’s total liability for any claim is limited to the amount you paid for the specific service at issue, and we are not liable for indirect, incidental, special or consequential damages.
• Indemnification: you agree to indemnify and hold Galaxy harmless from third-party claims, damages and costs arising out of your property, your instructions, undisclosed or unmarked conditions (§17), or your breach of these Terms — except to the extent caused by Galaxy’s own negligence.
• Time to bring a claim: any claim relating to a service must be raised in writing within one (1) year of that service; please also report concerns promptly so we can make it right under the Guarantee.

Fertilization, weed control, mosquito/tick/flea and similar treatment programs are applied using professional, industry-standard products and practices, and some are coordinated through licensed treatment partners. Results depend on weather, watering, soil, mowing habits and factors outside our control. We do not guarantee specific turf, weed, pest or lawn-appearance results, and we are not responsible for treatment performance or chemical effectiveness. Programs are scheduled across the season; individual applications are not separately refundable. Standard programs do not include fungus or turf-disease treatment unless separately quoted. For your safety, please keep people and pets off treated areas as directed by the product label after each application.

Galaxy Landscaping is properly licensed and fully insured, including for our residential and commercial snow operations. A certificate of insurance is available on request.

• Governing law & venue: these Terms are governed by the laws of the Commonwealth of Pennsylvania, and any dispute is subject to venue in Bucks County, Pennsylvania.
• Binding arbitration: except for small-claims matters, any dispute arising out of these Terms or our services will be resolved by binding arbitration in Bucks County, Pennsylvania, rather than in court.
• Jury & class-action waiver: to the fullest extent permitted by law, you and Galaxy waive any right to a jury trial and agree that disputes will be brought only in an individual capacity, not as part of a class or representative action.
• Entire agreement & order of precedence: these Terms, together with your approved quote/order and any documents referenced in it, are the entire agreement between us and supersede prior discussions. If a signed written agreement and these Terms ever conflict, the signed agreement controls; otherwise these Terms control. Only a written change approved by Galaxy is binding — no verbal modifications.
• No waiver & severability: if we don’t enforce a term, that isn’t a waiver of it. If any provision is found unenforceable, the rest stays in full effect.
• Changes: we may update these Terms from time to time; the version in effect when you book applies to that booking, and continued service after an update means you accept the updated Terms.
• Questions? Call (267) 799-3327 or email contact@galaxylandscaping.com.