FAQs

Everything You Need to Know About Our Services

To help you understand our simple, no-hassle service model, we've answered some common questions below. Find out how our premium lawn care plans are designed to make your life easier.

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  • Do I have to sign up for a VIP package right away?

    No. While our VIP plans offer the best long-term value, you are welcome to start with a one-time service to experience our quality first. If you decide to upgrade to a VIP maintenance plan within 7 days of your service, we will apply a $99 credit toward your new membership.

  • Is snow removal included in all packages?

    Residential snow removal is reserved exclusively for Galaxy VIP members. By limiting our snow client list to a maximum of 50 properties, we can guarantee reliability and faster response times during winter storms. Snow coverage can be included in any annual VIP plan or the Fall & Winter VIP Bundle.

  • What if I just want lawn mowing or one-time services?

    We still offer individual lawn mowing plans and one-time specialty services like aeration or mulch installation. However, certain high-demand programs, including snow removal, gutter cleaning, and fertilizer treatments, are now exclusive to our VIP members. VIP membership is the only way to access these services and unlock perks like our 20% holiday lighting discount and $100 mulch credit.

  • Can I manage everything online?

    Yes! You can book services, pay invoices, and get updates right from your phone. We also send job photos, ETA updates, and follow-ups to make things as easy as possible.

  • Are you insured and licensed?

    Absolutely. Galaxy Landscaping is fully insured, licensed, and has been in business for over 10 years. We invest in top-tier equipment, team training, the best software and technology, and safety so your property is always in good hands.

  • Why do you only offer full-season and annual services now?

    After 10+ years in business, we've learned that the best results for both our customers and our team - come from consistent, proactive care. That's why we now focus on annual maintenance plans instead of random one-off jobs. It creates better-looking properties, more predictable scheduling, and happier customers.

  • What makes Galaxy different from other landscapers?

    We're not just mowing lawns we're delivering a premium, set-it-and-forget-it experience. From our uniformed, full-time staff to our automated job updates, photo confirmations, online billing, and reliable year-round service... we're the easiest, best, and most trusted choice for busy homeowners.

  • What if I need to cancel a service?

    For recurring plans, you can cancel with 30 days' written notice. If you're on a VIP Package or a prepaid seasonal plan (like Snow Removal or Fall/Winter VIP), those are non-refundable similar to an insurance policy or gym membership. You're paying for guaranteed readiness and reserved service.

  • Do you do design/build or patios/hardscaping anymore?

    Not at this time. We've scaled back those services to focus entirely on full-property maintenance - lawn care, shrub trimming, cleanups, snow removal, and seasonal services. If you're looking for hardscaping, we're happy to refer you to someone trusted.

  • What areas do you serve?

    We proudly serve residential homeowners in Bucks County, PA and surrounding areas. If you're unsure whether you're in our service area, just fill out a quote form - we'll let you know right away.

  • Can I get a quote before booking?

    Yes. You can request a pricing estimate through our "Get a Fast Quote" form. For more complex properties or those interested in a full-year managed plan, we also offer an in-person walkthrough option. This allows our management team to meet you, tour your property, and build a tailored VIP plan specifically for your home's needs.

  • What happens if it snows more than 30 inches and I'm on the Unlimited Plan?

    No problem! We'll continue servicing your property at our fair, transparent per-inch pricing after the 30" cap. But in most years, Bucks County averages under 30" total snowfall so you're covered for nearly every storm of the season.

  • Do I have to be home for services?

    Not at all. Most of our clients are working professionals or busy families - we perform all services whether you're home or not. You'll receive job updates and photos by email or text, and your property will be left spotless.

  • What if I don't need all the services in the VIP Package?

    No problem. We will walk you through your options. Every VIP plan is professionally tailored to your property, so you only pay for the services your home actually needs. Many customers start with a single one-time service to experience our quality first. If you decide to upgrade to a VIP maintenance plan within 7 days of that service, we will apply a $99 credit toward your new membership. You can also choose between our Bronze, Silver, and Gold VIP tiers based on your specific needs and budget.

  • Can I just get mowing and nothing else?

    Yes our Annual Mowing Plan is available without other services. It includes weekly visits from April through Thanksgiving, consistent scheduling, and pro-level work from our uniformed crews. You can pay upfront or break it into monthly payments.

  • How do I pay for services?

    All services are billed through our secure online system. You'll be able to pay by card, receive invoices, and set up autopay it's completely hands-off once you're signed up.

  • What if I'm not satisfied with a service?

    We stand behind everything we do. If something isn't right, just reach out and we'll fix it - no runaround, no excuses. It's part of what's earned us 420+ 5-star reviews and 10+ years of local trust.

  • Why is the snow removal non-refundable?

    We treat snow removal like insurance. Whether it snows a lot or not at all, we've still invested in trucks, crews, materials, and readiness - just to be there when you need us. That's why all snow retainers and full-season payments are nonrefundable.

  • I'm nervous about signing up online. Can I talk to someone first?

    Absolutely our office team is available to walk you through everything by phone or text. You'll always be dealing with real people, not robots. And we'll never push you into something you don't need.

  • What makes the VIP plans worth it?

    The VIP Memberships are built for busy homeowners who want:


    • Consistent care without the hassle
    • Transparent pricing with no surprises
    • Proactive service all year long
    • A trusted partner who knows your property inside and out

    You get: 


    • Monthly or up-front payment options
    • Bundled seasonal services that save $$$
    • Scheduling priority & peace of mind
    • A direct line to a real team who shows up, rain or shine

    It’s landscaping made effortless.

  • What if I don't want every service in a package?

    We offer flexibility, but we strongly recommend letting the package work as designed. These packages are crafted to give your property complete care throughout the year, and skipping parts often creates more issues later (overgrown shrubs, weeds, etc.). That said, if there's something specific you don't want - let us know before you sign up and we'll work with you to tailor the plan while preserving overall value.

  • What if I sign up for a VIP package or mowing plan in the middle of the year?

    No problem at all! Our packages run for a full 12 months from your signup date. That means if you join in June 2025, your plan will include all services from that point through June 2026 even if that includes services in early 2026 like spring shrub trimming or cleanup. You'll receive every service listed in your plan. Nothing is lost everything rolls forward. This setup ensures you always get the full value, no matter when you sign up.

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